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Pernilla Almström & Charlotte Surén

Webinar May 7 | XX:XX

Customer Service 9–17

A Phenomenon on the Verge of Disappearing?

Join this webinar with coeo to gain insight into how customer service is changing—what’s driving the shift, what it costs to stand still, and how the companies at the forefront are actually thinking.

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Webinar May 7 | 11:30 a.m.

Customer Service 9–17

A Phenomenon on the Verge of Disappearing?

Join this webinar with coeo to gain insights into how customer service is changing—what’s driving the shift, what it costs to stand still, and how the companies at the forefront are actually thinking.

Sign up here

With 24/7 availability - can AI build trust in sensitive parts of the customer journey?

Many companies use AI to streamline their customer service. Few use it in situations where customer trust is truly at stake. During Almedalsveckan, our CEO Pernilla Almström took the stage at DI-talks alongside moderator Fredrik Svedjetun to share concrete experiences from our business, where the customer experience of the future is put to the test every day.
At coeo, AI currently handles the majority of our customer interactions - and about 50 percent of them take place outside of business hours. At the same time, we daily handle inquiries regarding finances, payment difficulties, and personalized solutions. What happens to the customer relationship when AI takes over the customer interaction? When does technology build trust - and when is human understanding required?

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An inexpensive, quick, and easy way to build beautiful, responsive web pages without any coding knowledge
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An inexpensive, quick, and easy way to build beautiful, responsive web pages without any coding knowledge
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TABLE OF CONTENTS
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Participants

Pernilla
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Pernilla Almström Chief Executive Officer, coeo Sweden & FinlandPernilla Almström will take the stage at DI-talks to share concrete insights from a business where the customer experience of the future is put to the test every day.
Pernilla Almström Chief Executive Officer, coeo Sweden & Finland
Fredrik Svedjetun
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Fredrik Svedjetun Editor-in-Chief and Publisher of Market and DagligvarunyttFredrik Svedjetun is the editor-in-chief and publisher of Market and Dagligvarunytt, and he will moderate the discussion with Pernilla Almström on the DI-talks stage during Almedals Week 2026.
Fredrik Svedjetun Editor-in-Chief and Publisher of Market and Dagligvarunytt

Available 24 hours a day

Using modern technology combined with our skilled staff, we offer customer service with absolutely no wait time in more than 50 languages.

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Contact Us

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Pernilla Almström CEO, Managing DirectorLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
Pernilla Almström CEO, Managing Director
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Henrik Ask CCOLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
Henrik Ask CCO
1737109358194
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Malin Gustafsson Marketing CoordinatorLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Malin Gustafsson Marketing Coordinator
1737109358194
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Malin Gustafsson Marketing CoordinatorLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Malin Gustafsson Marketing Coordinator
Charles Eden
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Charles Eden Coding WizardLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Charles Eden Coding Wizard
Sandra Torres
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Sandra Torres Software EngineerLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Sandra Torres Software Engineer
Angela Carter
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Angela Carter UI/UX DesignerLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Angela Carter UI/UX Designer
Angelica Eaglin
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Angelica Eaglin MarketingLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
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Angelica Eaglin Marketing
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Since 2019
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CUSTOMERS
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made by
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Lightning Fast
Outstanding Performance
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coeo

Welcome to coeo

We combine modern technology with simple and clear solutions—for both businesses and individuals. Just as debt collection of the future should be.
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+45 employees
Today, we have over 45 employees in Sweden, with an office in Gothenburg.
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Founded in 2022
We were founded in Sweden in 2022 and have been operating in Europe since 2010.
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+700,000
Every year, we handle more than 700,000 debt collection cases in Sweden.
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Europe
We currently operate in 8 countries in Europe.