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Pernilla Almström & Charlotte Surén

Webinar May 7 | 11:30 am

Customer service 9-17, on its way out?

Join this webinar with coeo and gain insight into how customer service is changing - what’s driving the shift, the cost of standing still, and how forward-thinking companies are approaching it. 

Pernilla Almström & Charlotte Surén
Pernilla Almström & Charlotte Surén

Webinar May 7 | XX:XX

Customer service 9-17

A phenomenon on its way out?

Join this webinar with coeo and gain insight into how customer service is changing - what's driving the shift, what it costs to stand still, and how the companies at the forefront are actually thinking.

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Webinar May 7 | 11:30 am

Customer service 9-17

A phenomenon on its way out?

Join this webinar with coeo and gain insight into how customer service is changing - what's driving the shift, what it costs to stand still, and how the companies at the forefront are actually thinking.

Content

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Customer service built for the company - not the customer

Traditional customer service is designed around internal structures, not customer needs. We explore what that signals to the market - and what happens when competitors start offering something different. 

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Accessibility is changing behaviors
How does 24/7 availability actually affect customers' willingness to resolve their cases? We share concrete insights from coeo's operations in Sweden and Norway - including what happens when customers can act on their own terms.
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How the hybrid model works in practice
Neither AI nor humans win on their own. We talk about how to build a customer service that combines the best of both - and what determines which option customers actually choose.

Take the chance to learn more about debt collection in change

Learn more about how customer service in the financial industry is changing - what's driving the shift, where it's really making a difference, and how to position your business for what's coming.

Powerful Services

We want to simplify your life. If you need any help in the decision process, we are right by your side. We are ready to take off together with you.

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An inexpensive, quick and easy way to build beautiful responsive website pages without coding knowledge
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Here is a headline

An inexpensive, quick and easy way to build beautiful responsive website pages without coding knowledge

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Participants

An open and experiential conversation about how customer service in the financial industry is actually changing.
Pernilla
TOUCH
Pernilla Almström (HOST) Chief Executive Officer, Sweden & Finland Pernilla leads the conversation and asks the practical questions. The goal is an honest, experience-based exchange that gives you concrete perspectives to take back to your business - not a presentation or a sales pitch.
Pernilla Almström (HOST) Chief Executive Officer, Sweden & Finland
Charlotte Suren-1
TOUCH
Charlotte Surén Chief Executive Officer, Norway Charlotte leads coeo's Norwegian operations and shares concrete experiences of how consumer expectations and behaviors in the financial industry are changing. She talks openly about what actually works - and what is still changing.
Charlotte Surén Chief Executive Officer, Norway

This webinar is for you

working in customer relations, business development or digital transformation in the finance and collections industry.

check-circle-thin CEOs and business leaders in finance, collections or credit management

check-circle-thinManagers in customer service, operations or business development

check-circle-thinCompanies evaluating how they meet the customer digitally going forward

coeo webinar

Available around the clock

With modern technology combined with skilled staff, we offer no-wait customer service in more than 50 languages.

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Contact us for more information

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TOUCH
Pernilla Almström CEO, Managing DirectorLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
Pernilla Almström CEO, Managing Director
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Henrik Ask CCOLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy
Henrik Ask CCO
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Since 2019
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CUSTOMERS
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Outstanding Performance
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coeo

Welcome to coeo

We combine modern technology with simple and clear solutions - for both companies and people. Just as the future of debt collection should feel.

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+45 employees
Today we are over 45 employees in Sweden, with offices in Gothenburg.
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Established in 2022
We were founded in Sweden in 2022 and have been present in Europe since 2010.
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+700.000
Every year we handle more than 700,000 debt collection cases in Sweden.
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Europe
We are currently present in 8 countries in Europe.

The future of debt collection - powered by AI and expertise

coeo is one of Europe's fastest growing debt collection companies, with operations in eight countries.
With modern advanced technology combined with competent employees, we drive the development of the industry.